Tier 1 IT Help Desk Technician Temporary

Certified Aviation Services, LLC; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Certified Aviation Services, LLC is seeking a dependable Tier 1 IT Help Desk Technician for on-site support across multiple states. You will troubleshoot Windows workstations, printers, and common software, using RMM and remote tools, with a focus on clear end-user communication and timely escalation of complex issues.

Ideal candidates have strong customer service, basic networking knowledge, and a disciplined approach to incident documentation and security procedures.

Qualifications

• Provide first-level technical support for Windows workstations and peripherals.
• Assist with password resets and account access per security procedures.
• Diagnose and document issues and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when appropriate.

Responsibilities

• Provide first-level support to employees across multiple states.
• Troubleshoot Windows workstations, laptops, and printers using remote tools.
• Assist with software installation and routine workstation maintenance.
• Communicate effectively with end users via phone, email, or remote sessions.

Skills

Customer service orientation

Strong communication skills

Independent troubleshooting

Escalation when needed

Education

CompTIA A+ certification

Tools

Remote Desktop

RMM platforms

Microsoft 365

Job description

Work Location: On-Site (Not a Remote Position)Schedule: Standard Business HoursPosition SummaryWe are seeking a dependable, customer-service-oriented Tier 1 IT Help Desk Technician to provide technical support to employees located across multiple states. This is a temporary, in-office position focused on troubleshooting basic computer and endpoint issues using remote monitoring and management (RMM) platforms and other remote support tools.The ideal candidate will have a solid understanding of Windows-based computers, basic networking concepts, and common business applications. This position requires strong communication skills, the ability to troubleshoot problems independently, and good judgment in determining when more complex issues should be escalated to senior IT personnel.Key ResponsibilitiesProvide first-level technical support to employees across geographically dispersed office locations.Diagnose and resolve common Windows workstation, laptop, and peripheral issues using remote management and support tools.Troubleshoot basic software, connectivity, printing, email, and Microsoft Office application issues.Assist employees with password resets, account access, and routine login problems in accordance with established security procedures.Utilize remote monitoring and management (RMM) platforms to access endpoints, diagnose technical problems, and perform approved corrective actions.Assist with software installation, application configuration, and routine workstation maintenance.Document technical issues, troubleshooting steps, and resolutions in the organization's ticketing or support tracking system.Communicate clearly and professionally with end users by telephone, email, or remote support sessions.Escalate unresolved or advanced technical issues to senior IT staff when appropriate.Follow established IT security policies, support procedures, and organizational standards.Prior experience providing basic IT help desk, desktop support, or similar technical assistance.Working knowledge of Windows 10 and Windows 11 operating systems.Familiarity with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.Basic understanding of computer hardware, printers, network connectivity, and common workstation issues.Experience using remote desktop, remote access, or endpoint management tools.Ability to troubleshoot technical problems logically and follow documented procedures.Strong verbal and written communication skills.Ability to provide patient, professional assistance to users with varying levels of technical experience.Ability to work independently while recognizing when issues require escalation.Preferred QualificationsExperience with remote monitoring and management (RMM) platforms.Familiarity with Microsoft Active Directory, Microsoft Entra ID, or Microsoft Intune.Experience supporting users across multiple offices or geographic locations.Familiarity with help desk ticketing systems.CompTIA A+ certification or equivalent practical experience.Work EnvironmentThis position is performed on-site in an office environment. Although the technician will report to a central office, the majority of technical support will be provided remotely to employees working in offices across multiple states.The position is primarily focused on endpoint-level troubleshooting and user assistance. Advanced network administration, server management, and infrastructure engineering are outside the normal scope of this Tier 1 role and will be escalated to appropriate personnel.