Seasonal IT Help Desk Technician

Nottingham Spirk; Cleveland (OH); On-site; USD 30,000 - 36,000; Part time

Job summary

Nottingham Spirk in Cleveland, Ohio is seeking a Tier 1 Help Desk Technician for part-time, onsite work. The ideal candidate will provide professional IT support, troubleshoot issues, and help department heads resolve problems quickly in a fast-paced environment.

The role requires strong communication, problem-solving, and time-management skills. You will support Windows and Mac OS workstations and mobile devices (Android/iOS), contributing to process improvements with minimal supervision.

Qualifications

• 3–5 years in a professional Help Desk or similar role.
• Strong customer service and communication skills.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Proficient with Windows and Mac OS; familiarity with mobile devices.

Responsibilities

• Provide users with technical support for all internal computer problems.
• Install software, resolve user issues, educate users on operating equipment.
• Meet with department heads, managers, supervisors, end users, vendors to resolve problems.
• Review technical needs to plan and coordinate project activity.
• Review, report and implement facility IT activities and initiatives.
• Modify existing software configuration and settings to correct errors or adapt to new hardware.
• Analyze user needs and software requirements to determine feasibility within time/cost constraints.
• Confer with third-party system provider to design system and obtain information on limitations and capabilities.
• Store, retrieve, and manipulate data for analysis of system capabilities.
• Manage, program and maintain phone lines and data log for Android and IOS and voicemail.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Time management

Autonomous working

Stress tolerance

Tools

Windows OS

MAC OS

Android devices

iOS devices

Job description

Nottingham Spirk is seeking an experienced Tier 1 Help Desk Technician for part-time, seasonal work. This is an onsite position. The ideal candidate lives in the Cleveland, Ohio metro area.

About Us

Nottingham Spirk is a Cleveland, Ohio-based, design services consultancy. Founded in 1972, Nottingham Spirk (NS) helps corporate innovators grow their businesses by partnering with them from design to delivery, to create remarkable product innovations, medical devices, consumer product packaging, and more.

We help our client-partners disrupt their industries, improve the lives of consumers, and change the world. With 1,500 issued patents and counting — and a 95% commercialization rate — the things we create make it to market.

Job Summary

The IT Help Desk Technician plays an important role in the support of all NS Associates. The ideal candidate must be professional, have exceptional task and time management abilities, keen intuition and strong problem solving, and listening skills. With the reporting matrix and fast-paced environment at the Company, effective interpersonal and relationship management skills are necessary. The successful candidate will be able to respond, calculate, troubleshoot, manage and implement processes along with exceptional follow-up and communication skills. This person will be responsible for all Help Desk and IT related duties and completing them with excellence and minimal supervision.

Essential Functions

• Provide users with technical support for all internal computer problems.
• Install software, resolve user issues, answer questions, educate users on operating equipment.
• Meet with department heads, managers, supervisors, end users, vendors, and others, to solicit cooperation and resolve problems.
• Review technical needs to plan and coordinate project activity.
• Review, report and implement facility IT activities and initiatives.
• Modifyexisting software configuration and settings to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Confer with third-party system provider to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Manage, program and maintain phone lines and data log associated with phone numbers (Android and IOS) and voice mail.

Competencies or Experience Requirements

• 3 – 5 years of experience in a professional work environment as Help Desk Technician in a complex, multi-user environment or similar role.
• Excellent interpersonal and customer service skills with the ability to build strong relationships with others.
• Resourceful, proactive in problem solving and stress tolerant.
• Demonstrated ability to organize, perform multiple tasks simultaneously, prioritize workload and meet deadlines.
• Acute attention to detail.
• Capacity to work autonomously in a fast-paced, unpredictable environment.
• Proven ability to handle confidential information with discretion.
• Outstanding team player who exemplifies NS vision, mission, and values.
• Excellent written and verbal communication skills.
• High sense of urgency.
• Proficiency in Windows and MAC OS and tools.
• Working knowledge of Android and IOS cell phones.
• Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
• Exposure to MS Cloud, Entra, or Intune a plus.

Compensation

The hourly compensation is $22 - $26 per hour. The actual hourly rate offered depends on numerous factors including but not limited to local labor costs, the position's qualifications in relation to candidate's job-related knowledge, relevant employment experience, education, certifications, and skills.

EOE, Including Disability/Vets

Nottingham Spirk participates in E-Verify. For more information on E-Verify, click PDFs below.

E-Verify Right to Work Poster

E-Verify Poster

Nottingham Spirk does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.