Onsite IT Help Desk Analyst — Michigan City

Kelly Services; Westerville (OH); On-site; USD 41,000 - 69,000; Full time

Job summary

Kelly Services in the United States is seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications, ensuring performance and reliability. This onsite role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal tech resources.

The position focuses on managing endpoint deployment, including creating, testing, automating, and distributing software packages and

Qualifications

• Experience in an IT support or help desk role.
• Strong hardware, OS, software and network fundamentals.
• Experience with Windows 10/11 and Microsoft 365 suite.

Responsibilities

• Provide professional end-user IT support with a service-oriented approach.
• Own the end-to-end support process for employee tech issues.
• Lead endpoint deployment, OS images, and software updates.
• Document support procedures and maintain knowledge resources.
• Assist with onboarding and new user setup.
• Coordinate with IT teams on deployments and upgrades.

Skills

End-user support

Endpoint deployment

Troubleshooting

Documentation

Training

Onsite support

Tools

Microsoft 365

Intune

Windows 10/11

Job description

Kelly Services in the United States is seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications, ensuring performance and reliability. This onsite role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal tech resources.

The position focuses on managing endpoint deployment, including creating, testing, automating, and distributing software packages and