Onsite IT Help Desk & End-User Support Pro

Apex Systems; Indianapolis, Northern (IN, KY); Hybrid; USD 57,308,000 - 85,962,000; Full time

Job summary

Apex Systems is seeking a Help Desk & End-User Support Technician to support a large commercial client in Indianapolis, IN. This onsite role requires hands-on IT experience delivering end-user hardware and software support.

You will troubleshoot Windows and Microsoft 365, configure devices with Intune or Autopilot, assist with onboarding and offboarding, and maintain asset inventories while supporting conference room tech and remote escalations.

Qualifications

• Experience providing deskside or end-user support in a corporate environment.
• Hands-on hardware deployment, imaging, provisioning, and device lifecycle management.
• Strong troubleshooting of Windows OS and Microsoft 365 applications.

Responsibilities

• Provide walk-up, deskside, and remote end-user support for hardware, software, and access issues.
• Troubleshoot Windows devices, M365 apps, Teams, OneDrive, VPN connectivity, and related tech.
• Configure and provision laptops, desktops, and mobile devices using Intune/Autopilot or similar tools.

Skills

Deskside support

Hardware deployment

Intune management

Windows troubleshooting

Microsoft 365

MDM platforms

Customer service

Job description

Apex Systems is seeking a Help Desk & End-User Support Technician to support a large commercial client in Indianapolis, IN. This onsite role requires hands-on IT experience delivering end-user hardware and software support.

You will troubleshoot Windows and Microsoft 365, configure devices with Intune or Autopilot, assist with onboarding and offboarding, and maintain asset inventories while supporting conference room tech and remote escalations.