Hybrid IT Help Desk Technician — Onsite 2 days/wk (MI)

Chandra Technologies, Inc; Dimondale (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Chandra Technologies, Inc. in Michigan is seeking an IT Helpdesk Support Specialist to log, diagnose, and resolve technical issues for State of Michigan employees and partners. Hybrid on-site schedule, two days a week, with no remote-only option.

You will handle ticketing, incident tracking in Remedy, escalate when needed, install software, support workstations and hardware, and participate in policy trainings to ensure smooth IT operations.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate’s degree (IT Related) required.

Responsibilities

• Log, track, and monitor all requests and incidents in the ticketing system.
• Provide initial diagnosis and determine if escalation is necessary.
• Install and maintain software and assist with hardware setups.
• Answer technical lines and provide troubleshooting to restore client operations quickly.
• Document resolutions in the Remedy system and participate in policy/training sessions.

Skills

Tier 1 Helpdesk

Service Administration

IT Troubleshooting

Education

Associate’s degree (IT Related)

Job description

Chandra Technologies, Inc. in Michigan is seeking an IT Helpdesk Support Specialist to log, diagnose, and resolve technical issues for State of Michigan employees and partners. Hybrid on-site schedule, two days a week, with no remote-only option.

You will handle ticketing, incident tracking in Remedy, escalate when needed, install software, support workstations and hardware, and participate in policy trainings to ensure smooth IT operations.