IT Support Analyst: Help Desk & Security Focus

Kforce Inc; Portage (MI); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Sick leave

Job summary

Kforce Inc. in Portage, MI is seeking an IT Support Analyst to serve as the primary IT help desk contact across offices and field operations. You will configure hardware/software, support users remotely, and maintain secure devices while staying current with technology through ongoing training.

The role emphasizes strong troubleshooting, customer service, and documentation skills, with a focus on managing security updates and technical issues in a fast-paced environment.

Qualifications

• Strong troubleshooting and communication skills.
• Customer-focused with a documentation mindset.
• Willingness to provide after-hours support when needed.

Responsibilities

• Serve as first point of contact for IT requests via phone, email, and tickets.
• Install, configure, and support hardware, software, mobile devices, and peripherals.
• Provide user training and technical assistance.
• Manage antivirus, Windows updates, and system security.
• Support users remotely and troubleshoot network, phone, and PC issues.
• Maintain IT documentation and assist with projects.
• Pursue ongoing training to stay current with technology.

Skills

Troubleshooting

Customer service

Documentation

Time management

Tools

Windows OS

Microsoft 365

Active Directory

iOS devices

Linux systems

Networking

Wi-Fi

VPN

Printer management

Information security

Endpoint protection

PowerShell

WSUS

Telephone systems

CAD/BIM software

IT management systems

Job description

Kforce Inc. in Portage, MI is seeking an IT Support Analyst to serve as the primary IT help desk contact across offices and field operations. You will configure hardware/software, support users remotely, and maintain secure devices while staying current with technology through ongoing training.

The role emphasizes strong troubleshooting, customer service, and documentation skills, with a focus on managing security updates and technical issues in a fast-paced environment.