IT Helpdesk Analyst

Kelly Services; Westerville (OH); On-site; USD 41,000 - 69,000; Full time

Job summary

Kelly Services in the United States is seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications, ensuring performance and reliability. This onsite role serves as the primary escalation point for technical support and delivers proactive and on-demand assistance to employees using internal tech resources.

The position focuses on managing endpoint deployment, including creating, testing, automating, and distributing software packages and

Qualifications

• Experience in an IT support or help desk role.
• Strong hardware, OS, software and network fundamentals.
• Experience with Windows 10/11 and Microsoft 365 suite.

Responsibilities

• Provide professional end-user IT support with a service-oriented approach.
• Own the end-to-end support process for employee tech issues.
• Lead endpoint deployment, OS images, and software updates.
• Document support procedures and maintain knowledge resources.
• Assist with onboarding and new user setup.
• Coordinate with IT teams on deployments and upgrades.

Skills

End-user support

Endpoint deployment

Troubleshooting

Documentation

Training

Onsite support

Tools

Microsoft 365

Intune

Windows 10/11

Job description

$30 - $50

Help Desk Analyst Position Summary

We are seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications to ensure optimal performance and reliability. This role serves as the primary escalation point for technical support, delivering both proactive and on-demand assistance to employees utilizing internal and external technology resources.

The Help Desk Analyst is also responsible for managing endpoint deployment processes, including the creation, testing, automation, and distribution of software packages, operating system images, applications, and security updates through endpoint management solutions.

This position is fully onsite in Michigan City, Indiana.

Key Responsibilities

• Deliver professional, customer-focused technical support with a positive and service-oriented approach.
• Take ownership of the end-to-end support process for all employee technology issues and requests.
• Identify process improvement opportunities and lead approved initiatives to enhance IT service delivery.
• Monitor endpoint hardware and software environments proactively to identify and address potential issues.
• Troubleshoot and resolve technical problems, performing root cause analysis to prevent recurring incidents.
• Maintain accurate documentation of support procedures, issue resolutions, and technical knowledge resources.
• Administer and support endpoint management systems and processes across connected IT assets.
• Prepare and manage technical documentation, compliance records, audits, and operational reports.
• Provide end-user training and guidance to increase technology adoption, productivity, and self-service capabilities.
• Coordinate onboarding activities, including new user setup, system configuration, training, and ongoing support.
• Manage support interactions from initiation through resolution, ensuring effective follow-up and timely communication.
• Assist with the planning, testing, and deployment of new technologies, system upgrades, and special IT projects.

Qualifications

• Demonstrated experience in an IT support, help desk, or technical support role, preferably within an onsite environment.
• Strong understanding of computer hardware, operating systems, software applications, and network fundamentals.
• Experience supporting Microsoft Windows 10 and Windows 11 environments.
• Familiarity with Microsoft 365 technologies and Microsoft Intune administration is preferred.
• Ability to work onsite and travel between office locations or facilities as needed to provide technical support, perform hardware-related tasks, and ensure prompt resolution of service requests.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.