Onsite IT Help Desk & Access Specialist

Knobelsdorff (KE); Belle Creek Township (MN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental coverage

Company 401(k) with match

Paid time off

Descripción de la vacante

Knobelsdorff (KE) seeks an IT Help Desk professional to support first and second-level IT tasks, onboarding/offboarding, and access provisioning. This onsite role supports uptime and user satisfaction while upholding KE’s safety and performance culture.

Responsibilities include troubleshooting Microsoft 365, endpoints, and basic networking, managing user accounts, and maintaining support documentation. Travel 10–20% may be required.

Formación

• 1–3 years of IT support or help desk experience.
• Associate or bachelor’s degree in IT or related field, or equivalent experience.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Experience with Intune, Azure AD, and Power Automate preferred.

Responsabilidades

• Resolve Level 1 and Level 2 technical issues and escalate Level 3 when needed.
• Troubleshoot Microsoft 365 apps, hardware, endpoints, and basic networking (DNS, DHCP, VPN).
• Manage user accounts and access with least-privilege principles and accurate records.
• Log, track, and close tickets while meeting service-level expectations and maintain IT docs.

Conocimientos

Microsoft 365

Active Directory

Intune

Azure AD

Power Automate

Troubleshooting

Educación

Associate or bachelor’s degree in IT

Descripción del empleo

Knobelsdorff (KE) seeks an IT Help Desk professional to support first and second-level IT tasks, onboarding/offboarding, and access provisioning. This onsite role supports uptime and user satisfaction while upholding KE’s safety and performance culture.

Responsibilities include troubleshooting Microsoft 365, endpoints, and basic networking, managing user accounts, and maintaining support documentation. Travel 10–20% may be required.