IT Helpdesk Specialist: 365 Support, Onboarding & 401K

Venture Logistics, LLC; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Paid time off

401K with company match

Job summary

Venture Logistics, LLC is seeking an IT Helpdesk Support Specialist to provide first-line technical assistance to employees. The role covers hardware, software, network, and end-user devices, focusing on Microsoft 365 services and user access management.

You will handle onboarding/offboarding, ticketing, and routine IT operations while maintaining strong customer service and workflow efficiency. This role requires 2+ years in IT support and relevant certifications.

Qualifications

• Associate degree or equivalent in IT or related field.
• 2+ years IT Helpdesk/Desktop Support experience.
• Experience with Microsoft 365 environments.
• Experience with helpdesk ticketing systems and endpoint management.
• Industry certifications such as A+, Network+, or Microsoft Fundamentals preferred.

Responsibilities

• Provide first-level technical support for hardware, software, network, printer, mobile device, and application-related issues.
• Respond to, troubleshoot, and resolve IT helpdesk requests in a timely and professional manner.
• Monitor and manage helpdesk ticket queues, prioritizing and escalating issues as appropriate.
• Diagnose and resolve workstation, laptop, printer, and peripheral equipment issues.
• Install, configure, test, and deploy computers, monitors, printers, mobile devices, and related technology equipment.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.

Skills

Customer service

Troubleshooting

Prioritization

Communication

Explain concepts to non-tech users

Independent work

Team collaboration

Organizational skills

Confidentiality

Active listening

Education

Associate's degree in IT/related field

Bachelor's degree (preferred)

Tools

Microsoft 365

Job description

Venture Logistics, LLC is seeking an IT Helpdesk Support Specialist to provide first-line technical assistance to employees. The role covers hardware, software, network, and end-user devices, focusing on Microsoft 365 services and user access management.

You will handle onboarding/offboarding, ticketing, and routine IT operations while maintaining strong customer service and workflow efficiency. This role requires 2+ years in IT support and relevant certifications.