Onsite IT Help Desk Analyst - Fast-Paced Support

Knobelsdorff Electric Inc.; Minnesota; In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage (100% employer-paid)

Dental coverage (100% employer-paid)

Life insurance

Disability coverage

401(k) with company match

Paid time off

Six holidays

Education reimbursement

Employee discounts

Descrizione del lavoro

Knobelsdorff Electric Inc. (KE) seeks a Help Desk Analyst to join its Information Technology team in Minnesota. This full-time role provides first- and second-level support, onboarding/offboarding, and accurate access management to help maintain uptime and secure technology operations.

You will troubleshoot Microsoft 365, hardware, DNS/DHCP, and VPN issues, manage user accounts, and document solutions. The role is onsite at Eagan and Goodhue offices with 10–20% travel.

Competenze

• 1–3 years of IT support or help desk experience.
• Associate or bachelor’s degree in IT or related field, or equivalent experience.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Strong troubleshooting and communication skills.
• Experience diagnosing hardware and endpoint issues.

Mansioni

• Resolve Level 1 and Level 2 technical issues and escalate Level 3 as needed.
• Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking (DNS, DHCP, VPN).
• Manage user accounts and access with least-privilege principles.
• Coordinate device and account readiness for onboarding/offboarding.
• Log and track support tickets through resolution and maintain documentation.

Conoscenze

IT support

Troubleshooting

Customer service

Communication

Formazione

Associate or bachelor’s degree in IT

Strumenti

Microsoft 365

Active Directory

Intune

Azure AD

Power Automate

Descrizione del lavoro

Knobelsdorff Electric Inc. (KE) seeks a Help Desk Analyst to join its Information Technology team in Minnesota. This full-time role provides first- and second-level support, onboarding/offboarding, and accurate access management to help maintain uptime and secure technology operations.

You will troubleshoot Microsoft 365, hardware, DNS/DHCP, and VPN issues, manage user accounts, and document solutions. The role is onsite at Eagan and Goodhue offices with 10–20% travel.