Help Desk Analyst

Knobelsdorff (KE); Belle Creek Township (MN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental coverage

Company 401(k) with match

Paid time off

Descripción de la vacante

Knobelsdorff (KE) seeks an IT Help Desk professional to support first and second-level IT tasks, onboarding/offboarding, and access provisioning. This onsite role supports uptime and user satisfaction while upholding KE’s safety and performance culture.

Responsibilities include troubleshooting Microsoft 365, endpoints, and basic networking, managing user accounts, and maintaining support documentation. Travel 10–20% may be required.

Formación

• 1–3 years of IT support or help desk experience.
• Associate or bachelor’s degree in IT or related field, or equivalent experience.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Experience with Intune, Azure AD, and Power Automate preferred.

Responsabilidades

• Resolve Level 1 and Level 2 technical issues and escalate Level 3 when needed.
• Troubleshoot Microsoft 365 apps, hardware, endpoints, and basic networking (DNS, DHCP, VPN).
• Manage user accounts and access with least-privilege principles and accurate records.
• Log, track, and close tickets while meeting service-level expectations and maintain IT docs.

Conocimientos

Microsoft 365

Active Directory

Intune

Azure AD

Power Automate

Troubleshooting

Educación

Associate or bachelor’s degree in IT

Descripción del empleo

Working at Knobelsdorff (KE)Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.Since our founding as a family-owned company in 1988, we've grown while staying true to our core value. Starting your career with KE means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, KE is the place for you.Job PurposeThis role supports the Technology Office and Help Desk team by providing first and second-level technical support, managing access provisioning, and supporting employee onboarding and offboarding. You’ll be responsible for troubleshooting technical issues, maintaining user access, and supporting day-to-day IT operations that directly impact uptime, user satisfaction, and secure technology operations. Success in this role means delivering timely, accurate support while maintaining strong documentation and a positive user experience, all while upholding KE’s commitment to Safety, People, Passion, and Performance. If you're someone who takes pride in doing things the right way and thrives in a fast-moving environment, this position is built for you.What You’ll DoYou’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:Resolve Level 1 and Level 2 technical issues and ensure proper escalation of Level 3 issues.Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking issues, including DNS, DHCP, and VPN.Manage user accounts and access while maintaining accurate access records and least-privilege principles.Coordinate device and account readiness for employee onboarding and offboarding.Log and track support tickets through resolution while meeting service-level expectations.Maintain IT documentation, support guides, and knowledge-base resources.Provide professional, user-focused technical support and clearly explain solutions to non-technical users.Collaborate with the Technology team and escalate issues appropriately.This is a fully onsite position, five days per week, requiring the ability to work from both the Eagan and Goodhue, MN offices as needed.What You BringYou’re someone who shows up ready to work hard, learn fast, and contribute to a team that takes pride in doing things right. Successful candidates typically bring:1–3 years of IT support or help desk experience.Associate or bachelor’s degree in IT or a related field, or equivalent experience.Familiarity with Microsoft 365, Active Directory, and basic networking.Strong troubleshooting and communication skills.Experience diagnosing hardware and endpoint issues.Strong customer service, time management, patience, and teamwork skills.Experience with Intune, Azure AD, and Power Automate preferred.Microsoft or CompTIA certifications preferred.Experience working in a multi-site environment preferred.Ability to travel occasionally, approximately 10–20%.Pay RangeWe believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in.Pay Range: $55,000.00 - $75,000.00 per yearTotal Rewards StatementAs a full-time employee at KE, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.100% employer-paid health and dental coverage for employeesHSA contributions to support your medical expensesCompany-paid life insurance and disability coverage401(k) with competitive company matchPaid weekly with competitive wagesPTO, six paid holidays, and education reimbursementExclusive employee discounts through Working AdvantageWe believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.Physical RequirementsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.Typical requirements may include:Prolonged periods of sitting at a desk and working on a computer.Ability to occasionally lift up to 25 pounds.Accessibility: If you need accommodations as part of the employment process, please contact KE Human Resources at [e-mail] Opportunity Employer (EEO)KE is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.Applicants have rights under Federal Employment Laws:EEO is the Law (English/Spanish)KE E-VerifyKE participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please review the E-Verify Participation and Right to Work posters.If you need accommodation during the hiring process, let us know and we’ll work with you.