Senior Enterprise Help Desk Engineer & IT Support Lead

Kestra Holdings; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Kestra Holdings seeks an experienced Help Desk IT Support Engineer to support internal employees nationwide from Austin, TX. You will handle Level 1/2 issues, manage Microsoft 365 and Intune, and collaborate with cybersecurity and networking teams to maintain a secure, efficient tech environment.

You will deploy, image, and troubleshoot endpoints, manage identity services, and contribute to knowledge bases and standard operating procedures for improved self-service support.

Qualifications

• Bachelor's degree or applicable experience.
• 2+ years Active Directory management.
• 2+ years Microsoft Deployment Tool imaging console.
• 2+ years hardware knowledge for Dell workstations.
• 2+ years file manipulation and networking.
• 2+ years supporting Windows and Mac operating systems.
• Experience with Microsoft Office Macros (creation and installation).
• Equivalent certifications/education.
• Enterprise level Antivirus experience.
• Enterprise level VPN experience.
• Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
• PC hardware build and troubleshooting.

Responsibilities

• Provide enterprise help desk escalation support and ownership.
• Resolve complex hardware, software, identity, and network issues.
• Serve as primary escalation point for Level 1/2 issues and mentor juniors.
• Log and track requests with ticketing platform; document resolution.
• Administer Microsoft 365 services and Exchange Online.
• Troubleshoot email delivery; SPF/DKIM/DMARC where applicable.
• Manage Active Directory and Entra ID provisioning and MFA.
• Support Windows, macOS, iOS, Android devices across environments.
• Maintain IT asset inventories and lifecycle management.
• Collaborate with cybersecurity, networking, and infrastructure teams.

Skills

Help Desk

Active Directory

Microsoft 365

Intune

Education

Bachelor's degree or applicable experience

Equivalent certifications/education

Tools

Microsoft Intune

Autopilot

Microsoft Deployment Toolkit

Job description

Kestra Holdings seeks an experienced Help Desk IT Support Engineer to support internal employees nationwide from Austin, TX. You will handle Level 1/2 issues, manage Microsoft 365 and Intune, and collaborate with cybersecurity and networking teams to maintain a secure, efficient tech environment.

You will deploy, image, and troubleshoot endpoints, manage identity services, and contribute to knowledge bases and standard operating procedures for improved self-service support.