Senior IT Help Desk Engineer — Enterprise Support Lead

Kestra Financial, Inc.; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Kestra Financial, Inc. seeks an IT Help Desk Engineer to support internal employees across the country. You will be the primary contact for technical assistance, manage Microsoft 365 and identity services, and collaborate with cybersecurity and infrastructure teams to resolve incidents and improve service delivery.

You will troubleshoot complex hardware, software, email, and network issues, log and track requests, and contribute to automation and runbooks to enhance efficiency.

Qualifications

• Bachelor's Degree or applicable experience.
• Active Directory management (2+ years).
• Microsoft Deployment Tool imaging console (2+ years).
• Hardware knowledge for Dell workstations/laptops (2+ years).
• Experience supporting Windows and Mac operating systems (2+ years).
• Enterprise antivirus and VPN experience.
• Experience with multiple technologies including OS, networks, security software.

Responsibilities

• Provide Help Desk escalation support and guide Level 1/2 staff.
• Log, update, and track support requests in the ticketing system.
• Administer Microsoft 365 services including Exchange Online and Teams.
• Troubleshoot email delivery, mail flows, and DNS records as needed.
• Manage identity across Active Directory and Entra ID; MFA and CA.
• Deploy and support desktops, laptops, and mobile devices with Intune/Autopilot.
• Collaborate with cybersecurity, networking, and infrastructure teams.
• Document SOPs, runbooks, and knowledge base articles.

Skills

Help desk

Microsoft 365

Active Directory

Intune

End user support

PowerShell

DNS

Education

Bachelor's Degree or applicable experience

Tools

Microsoft Intune

Autopilot

Microsoft Deployment Toolkit

Exchange Online

Microsoft Teams

SharePoint

Job description

Kestra Financial, Inc. seeks an IT Help Desk Engineer to support internal employees across the country. You will be the primary contact for technical assistance, manage Microsoft 365 and identity services, and collaborate with cybersecurity and infrastructure teams to resolve incidents and improve service delivery.

You will troubleshoot complex hardware, software, email, and network issues, log and track requests, and contribute to automation and runbooks to enhance efficiency.