Onsite IT Field Support Tech (Manufacturing & Office)

TEKsystems; Indianapolis (IN); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Desktop Support Technician to provide onsite technical support for a combined manufacturing and office environment in Indianapolis. The role covers desktops, laptops, mobiles, scanners, printers, and related devices with emphasis on warehouse operations and production floor support.

The candidate should have hands-on experience with Windows and macOS, Microsoft 365, printers, scanners, and endpoint support.

Qualifications

• 2-5 years of experience providing desktop, technical, or IT support in manufacturing, warehouse, distribution, or corporate environment.
• Strong hands-on experience supporting Windows and macOS operating systems; Microsoft 365 products.
• Experience with printers, scanners, mobile devices, and endpoint support processes.
• Experience using ticketing systems and asset management; ability to document resolutions clearly.

Responsibilities

• Provide onsite desktop support for manufacturing, warehouse, and office employees.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripheral equipment.
• Support warehouse technology including handheld scanners, mobile devices, and label printing solutions.
• Troubleshoot and repair desktop hardware, OS, software, and connectivity issues.
• Support Windows and macOS environments and Microsoft 365 applications.
• Maintain and support mobile devices (iOS and Android).
• Provide print management support for printers and multifunction devices.
• Assist with asset management, device deployment, and refresh cycles.
• Deliver basic AV support for conference rooms and meetings.
• Document incidents, requests, resolutions, and procedures.
• Perform root cause analysis to prevent recurring issues.

Skills

Windows OS

macOS

Microsoft 365

Office Suite

Microsoft Teams

SharePoint

Visio

Printer hardware

Scanner hardware

Mobile devices (iOS/Android)

Troubleshooting

Asset management

Ticketing systems

Tools

Label printers

Job description

TEKsystems is seeking a Desktop Support Technician to provide onsite technical support for a combined manufacturing and office environment in Indianapolis. The role covers desktops, laptops, mobiles, scanners, printers, and related devices with emphasis on warehouse operations and production floor support.

The candidate should have hands-on experience with Windows and macOS, Microsoft 365, printers, scanners, and endpoint support.