IT Field Support Technician

Insight Global; Wilton (CT); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Insight Global in Wilton, CT is seeking an experienced IT Field Support Technician to deliver onsite end-user support for Windows, macOS, and Microsoft 365 across a fast-paced corporate environment. You will troubleshoot hardware, software, networking, and mobile devices, with a focus on executive leadership support and service levels.

Responsibilities include provisioning equipment, onboarding new hires, managing access with Azure AD, and supporting iPhones/iPads, MDM platforms, and AV

Qualificações

• 3–5+ years of hands-on IT support in a corporate environment.
• Onsite support experience resolving hardware, software, networking, and user access issues.
• Strong troubleshooting in Windows and macOS environments.
• Experience with Microsoft 365 apps including Outlook, Teams, OneDrive, and Office Suite.
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets and provisioning.
• Imaging, configuring, deploying, and troubleshooting laptops/workstations.
• Onboarding new hires and provisioning equipment.
• Strong customer service and communication, including VIP users.
• Onsite 5 days a week in a visible, customer-facing role.
• Experience with Intune, ABM, Jamf, Workspace ONE, and MDM enrollment.
• Mac experience is a bonus.

Responsabilidades

• Provide onsite IT support across Windows, macOS, and mobile devices.
• Configure and deploy hardware, assign access and provisioning for new hires.
• Support executive leadership with timely, professional IT assistance.

Conhecimentos

Windows/macOS

Microsoft 365

Onsite support

Executive support

Azure AD

Device provisioning

iOS/Android devices

Troubleshooting

Communication

Intune

Jamf

Workspace ONE

ABM

Descrição da oferta de emprego

Job Description

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support.This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.

Skills and Requirements

• 3–5+ years of hands-on IT support experience in a corporate or enterprise environment.
• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
• Strong troubleshooting experience across both Windows and macOS environments.
• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Experience troubleshooting common end-user issues including:
  • VPN connectivity
  • Outlook synchronization
  • Adobe and other third-party applications
  • Printing and peripheral devices
  • WiFi and network connectivity
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.
• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
• Experience onboarding new hires and provisioning equipment.
• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
• Experience providing support to senior leadership, executives, or VIP users.
• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.
• Experience with Microsoft Intune.
• Experience with Apple Business Manager (ABM).
• Experience with Jamf.
• Experience with Workspace ONE / AirWatch.
• Experience enrolling and managing Mac devices through MDM platforms.
• Experience troubleshooting device compliance and enrollment issues.
• Mac Experience would be a added bonus but overall not required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].