Information Technology Field Technician

Insight Global (United States); Wilton (CT); On-site; USD 34,000 - 39,000; Full time

Job summary

Insight Global is seeking an experienced IT Field Support Technician to provide onsite technical support in a fast-paced corporate environment in Wilton, CT. The role covers Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management, with a strong focus on delivering excellent end-user support to employees and executives.

The ideal candidate has 5+ years of enterprise IT experience, can troubleshoot independently, and will work full-time onsite five days a week on a

Qualifications

• 5+ years of hands-on IT support in corporate/enterprise environments.
• Onsite technical support resolving hardware, software, networking, and user access issues.
• Strong troubleshooting across Windows and macOS.
• Experience with Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Experience with common end-user issues: Adobe, printing, peripherals, WiFi.
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets and provisioning.
• Imaging, configuring, deploying laptops/workstations.
• Onboarding new hires and provisioning equipment.
• Strong customer service and communication; executive support.
• Ability to work independently and own issues; onsite 5 days/week.

Responsibilities

• Provide onsite IT field support for Windows, macOS, and Microsoft 365.
• Troubleshoot hardware, software, networking, and user access issues on-site.
• Assist executives and VIP users with IT needs and device management.
• Configure and image laptops/workstations and onboard new hires.
• Coordinate with security and IT teams for access control and provisioning.

Skills

IT support

Onsite support

Customer service

Executive support

Problem solving

Communication

Independent worker

VIP user support

Windows/macOS

Hardware issues

Tools

Microsoft 365

Azure Entra ID

MDM platforms

Jamf

Microsoft Intune

Apple Business Manager

Workspace ONE

Apple iOS device management

Job description

• Contract 6 Months with potential Extensions


• Hourly Rate: $25-28/hr W2

Required Skills & Experience

• 5+ years of hands-on IT support experience in a corporate or enterprise environment.


• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.


• Strong troubleshooting experience across both Windows and macOS environments.


• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.


• Experience troubleshooting common end-user issues including:
  
  
  
  • Adobe and other third-party applications
  
  
  • Printing and peripheral devices
  
  
  • WiFi and network connectivity
  
  
  
  


• Experience supporting iPhones, iPads, and mobile devices.


• Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.


• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.


• Experience onboarding new hires and provisioning equipment.


• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.


• Experience providing support to senior leadership, executives, or VIP users.


• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.


• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.

Nice to Have Skills & Experience

• Experience with Microsoft Intune.


• Experience with Apple Business Manager (ABM).


• Experience with Jamf.


• Experience with Workspace ONE / AirWatch.


• Experience enrolling and managing Mac devices through MDM platforms.


• Experience troubleshooting device compliance and enrollment issues.


• -Mac Experience would be a added bonus but overall not required

Job Description

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support.

This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.