Onsite IT Field Technician & End-User Support Pro

HCLTech; Los Angeles (CA); On-site; USD 50,000 - 68,000; Full time

Job summary

HCLTech in Los Angeles is seeking an Onsite Support Technician with 3+ years of experience to deliver high quality desk-side IT support. You will install and configure desktops, laptops, mobile devices, and peripherals, perform on-site updates, and resolve issues face-to-face to keep end users productive.

The role requires teamwork, strong customer service, and the ability to coordinate with vendor technicians for hardware repairs. Flexibility for remote site travel may be required.

Qualifications

• BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience.
• One to three years of experience in service delivery and End‑user hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• Analytical thinking and problem‑solving ability.
• CompTIA A+ certification or equivalent certification.

Responsibilities

• Provide customer facing end-user support that includes on-site desk-side assistance.
• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform on-site updates, configuration changes, or software installations.
• Provide onsite technical assistance to End Users.
• Manage the ticket queue and ensure tickets are resolved and closed within SLA.
• Coordinate with vendors for hardware repair/replacement and warranty handling.
• Provide IT support for on-site or off-site events and meetings.
• Provide support for disaster recovery and emergency situations at local sites.
• Provide On-call support outside business hours on a rotational basis.

Skills

Customer service

End-user support

Windows OS

Hardware troubleshooting

Networking basics

Education

BS/BA in Computer Science or Information Systems

CompTIA A+ certification

Job description

HCLTech in Los Angeles is seeking an Onsite Support Technician with 3+ years of experience to deliver high quality desk-side IT support. You will install and configure desktops, laptops, mobile devices, and peripherals, perform on-site updates, and resolve issues face-to-face to keep end users productive.

The role requires teamwork, strong customer service, and the ability to coordinate with vendor technicians for hardware repairs. Flexibility for remote site travel may be required.