Onsite IT Support Technician for End-User Tech Help

HCLTech; Mount Laurel Township (NJ); On-site; USD 54,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

HCLTech is seeking an Onsite Support Technician in Mount Laurel, New Jersey to provide hands-on end-user support, install/configure desktops and mobile devices, and perform on-site software installations.

Applicants typically have 1–3 years of experience, strong customer service, Windows OS, MS Office, VPN, and must be willing to travel. Compliance, incident management, and disaster recovery readiness are part of the role.

Qualifications

• BS/BA in Computer Science, Information systems, or an equivalent combination of education or
• One to three years of experience in service delivery and End user hardware and software configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• CompTIA A+ certification or equivalent certification
• Flexible travelling to remote sites or cluster, ability to lift up to 30 lbs.

Responsibilities

• Provide customer-facing end-user support and manage incidents and requests.
• Install and configure desktops, laptops, mobile devices, and peripherals; perform on-site updates.
• Troubleshoot software, hardware, and network issues for end users.
• Use incident management systems to document problems and resolutions.
• Coordinate with vendors and Level 3 teams for service delivery enhancements.

Skills

Customer service orientation

Verbal communication

Analytical thinking

Problem solving

CompTIA A+ certification

Education

BS/BA in Computer Science or Information Systems

Tools

Windows OS

MS Office

VPN

Local & Network Printing

Notebook & Mobile Devices

Job description

HCLTech is seeking an Onsite Support Technician in Mount Laurel, New Jersey to provide hands-on end-user support, install/configure desktops and mobile devices, and perform on-site software installations.

Applicants typically have 1–3 years of experience, strong customer service, Windows OS, MS Office, VPN, and must be willing to travel. Compliance, incident management, and disaster recovery readiness are part of the role.