Desk-Side IT Support Administrator

HCL Technologies Limited; Oregon (WI); On-site; USD 46,000 - 54,000; Full time

Job summary

HCL Technologies Limited in the United States seeks a Desk Side Support Technician to assist end users with hardware and software, ensuring business tasks run smoothly. You will work with local and global teams on diverse assignments, delivering prompt, customer-focused service and maintaining equipment inventory.

The role involves hands-on hardware/software support, SCCM imaging, asset management, and occasional travel between US sites to resolve issues and deploy new systems.

Qualifications

• Bachelor degree or 3+ years of related experience in IT support.
• Experience with ITSM concepts and ticketing tools.
• Factory environment experience is preferred.

Responsibilities

• Follow standard DSS procedures and provide courteous user support by phone, in person, and via tickets.
• Troubleshoot and resolve system problems to minimize downtime and document resolutions.
• Log interactions, track issues, and ensure timely ticket closure.
• Escalate tier 2/3 issues and assist with access provisioning for new users.
• Maintain asset inventory, image systems, and support software deployment.
• Travel between sites in the US to provide on-site desk-side support.

Skills

DSS support

Windows/Mac OS

Mobile OS

Networking

Printing services

Microsoft Teams

Education

Bachelor degree in a technical field

3+ years Help Desk/Desk Side experience

Tools

Active Directory

SCCM

IIS

Scripting

Server hardware

Job description

HCL Technologies Limited in the United States seeks a Desk Side Support Technician to assist end users with hardware and software, ensuring business tasks run smoothly. You will work with local and global teams on diverse assignments, delivering prompt, customer-focused service and maintaining equipment inventory.

The role involves hands-on hardware/software support, SCCM imaging, asset management, and occasional travel between US sites to resolve issues and deploy new systems.