IT Field Services Technician - Onsite & Remote Support

HCLTech; Minneapolis (MN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an IT Field Services & Onsite Support Technician to deliver hands-on support at client locations in the Minneapolis area. You will handle onsite and remote assistance, install and image Windows and macOS systems, and address hardware, software, printer, network, and AV issues.

You will coordinate with internal IT teams and vendors, manage IT assets and depot operations, and provide VIP support when needed. Tickets will be updated and resolved within SLA, aiming for low backlog.

Qualifications

• 3–5 years of IT field/deskside support experience.
• Strong troubleshooting skills for Windows and macOS.
• Experience with OS imaging and deployments.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support at client locations.
• Install, image, and support Windows & macOS systems.
• Troubleshoot hardware, software, printer, network, and AV issues.
• Perform hands & feet support for network installations and testing.
• Coordinate with internal IT teams and third-party vendors.
• Manage IT assets, inventory, hardware refresh, and depot operations.
• Deliver VIP/executive support as needed.
• Update and resolve tickets within SLA, maintaining low backlog

Skills

Windows

macOS

Troubleshooting

Customer service

Networking fundamentals

OS imaging

Deployment

Job description

HCLTech is seeking an IT Field Services & Onsite Support Technician to deliver hands-on support at client locations in the Minneapolis area. You will handle onsite and remote assistance, install and image Windows and macOS systems, and address hardware, software, printer, network, and AV issues.

You will coordinate with internal IT teams and vendors, manage IT assets and depot operations, and provide VIP support when needed. Tickets will be updated and resolved within SLA, aiming for low backlog.