Onsite IT Field Technician — Client Deployments & Support

Confidential Careers; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Confidential Careers in Baltimore, MD is seeking a Help Desk Technician to train and guide clients in software and hardware usage, onboard/offboard client employees, and manage move/add/change of client workstations. Travel to client sites as needed.

The role emphasizes strong customer service and communication, with the ability to work under tight deadlines and participate in rotating on-call shifts across various client environments.

Qualifications

• Minimum of 2 years of work experience in a Help Desk role.
• Solid customer service, communication, and organizational skills.
• Ability to work under tight deadlines and shifting priorities.
• Occasionally work past scheduled work hours to complete tasks.
• Including occasional nights and weekend work as needed.
• Ability to participate in a rotating on-call schedule.

Responsibilities

• Train and guide clients in software and hardware usage.
• Onboard and offboard client employees.
• Complete move/add/changes of client workstations.
• Collaborate with other departments to solve complex issues.
• Tasks assigned by leadership.
• Travel as needed to client locations.

Skills

Desktop OS troubleshooting

Active Directory

Intune

Office 365/Exchange

Customer service

Communication

Organizational skills

On-call readiness

Tools

Intune

Office 365

Exchange

DNS

DHCP

NetShare

Job description

Confidential Careers in Baltimore, MD is seeking a Help Desk Technician to train and guide clients in software and hardware usage, onboard/offboard client employees, and manage move/add/change of client workstations. Travel to client sites as needed.

The role emphasizes strong customer service and communication, with the ability to work under tight deadlines and participate in rotating on-call shifts across various client environments.