On-Site Help Desk Technician - Baltimore or Durham

Leisnoi, Inc.; Baltimore (MD); On-site; USD 23,866 - 33,992; Full time

Job summary

Leisnoi, Inc. is looking for a Help Desk Technician to provide professional customer support while documenting and resolving technical issues. The role involves troubleshooting hardware, software, and network issues in a call center environment.

This position requires at least one certification and a minimum of one year experience in a help desk role. The candidate should be residing within commuting distance of Baltimore, MD or Durham, NC for an onsite work setup.

Qualifications

• Must hold at least one certification related to customer service or desktop support.
• Minimum one year experience in a help desk role.
• Experience with Windows Operating System and Microsoft Systems Management Server.

Responsibilities

• Serve as the first point of contact for technical support requests.
• Document incidents in the ticketing system and provide detailed problem reports.
• Provide troubleshooting support for hardware and software issues.

Skills

Customer Service

Technical Troubleshooting

Documentation

Call Center Support

Education

HDI Customer Service Representative or HDI Desktop Support Technician or CompTIA A+ certification

Tools

ServiceNow

Microsoft Exchange/Outlook

Windows Operating System

Job description

Leisnoi, Inc. is looking for a Help Desk Technician to provide professional customer support while documenting and resolving technical issues. The role involves troubleshooting hardware, software, and network issues in a call center environment.

This position requires at least one certification and a minimum of one year experience in a help desk role. The candidate should be residing within commuting distance of Baltimore, MD or Durham, NC for an onsite work setup.