Baltimore Onsite Help Desk Technician | MSP Pro

Solvere One; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

etc.

Job summary

Solvere One is seeking an Onsite Help Desk Technician in Baltimore, MD to support a client onsite. You will handle Tier 1 incidents via phone and email, resolve end-user issues, and escalate higher-level requests to Tier 2/3 staff.

Daily tasks include configuring hardware, maintaining inventory, and providing AV support for meetings and training. The role requires strong communication, professionalism, and self-motivation in a fast-paced environment.

Qualifications

• Provides Tier 1 endpoint and software support in a fast-paced environment.
• Must install and support Windows and Mac OS desktops and Office 365.
• Ability to troubleshoot mobile devices and configure MFA.

Responsibilities

• Identifies, diagnoses, and resolves Tier 1 incidents in a call center environment.
• Provides one-on-one end-user problem resolution for company software.
• Delivers, configures, and documents desktop hardware and peripherals.
• Diagnoses and resolves network, printer, email, and third-party app issues.
• Coordinates repair of PC equipment under vendor maintenance.
• Performs minor desktop hardware repair.
• Creates detailed resolution documentation and logs time in PSA.
• Escalates Tier 2 and Tier 3 incidents as needed.
• Updates and maintains hardware inventory; provides AV support for rooms.

Skills

Windows OS

Mac OS

Office 365

Mobile troubleshooting

MFA configuration

Tools

ConnectWise Manage

ConnectWise Automate

IT Glue

Sophos

Job description

Solvere One is seeking an Onsite Help Desk Technician in Baltimore, MD to support a client onsite. You will handle Tier 1 incidents via phone and email, resolve end-user issues, and escalate higher-level requests to Tier 2/3 staff.

Daily tasks include configuring hardware, maintaining inventory, and providing AV support for meetings and training. The role requires strong communication, professionalism, and self-motivation in a fast-paced environment.