Onsite IT Field Support Engineer (L2) – Boise

Teceze; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Teceze is seeking a Field Support Engineer – Level 2 to provide on-site IT support in Boise, ID. You will troubleshoot hardware and network issues, install and maintain equipment, and collaborate with IT teams to keep operations smooth.

The role requires 2–5 years in field support, strong Windows, DNS/DHCP, VPN skills, and experience with ServiceNow or Jira. On-site duties follow a 9x5 schedule in Boise, Idaho.

Qualifications

• 2–5 years of field support or IT technical support experience.
• Proficient in Windows OS and desktop troubleshooting.
• Solid knowledge of TCP/IP, LAN/WAN, DNS, DHCP, Wi‑Fi, and VPN.
• Experience with ticketing systems such as ServiceNow or Jira.
• Knowledge of Active Directory and Microsoft 365.

Responsibilities

• Provide L2 on-site support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and VPN issues.
• Install, configure, and maintain IT hardware and operating systems.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, escalation, and SLA adherence.
• Assist with software updates, patches, and routine maintenance.
• Document steps and maintain IT asset inventory.

Skills

Field support experience

Windows OS proficiency

TCP/IP LAN/WAN knowledge

VPN/DNS/DHCP troubleshooting

Ticketing tools (ServiceNow/Jira)

Active Directory & Microsoft 365

Customer service skills

Tools

ServiceNow

Jira

Job description

Teceze is seeking a Field Support Engineer – Level 2 to provide on-site IT support in Boise, ID. You will troubleshoot hardware and network issues, install and maintain equipment, and collaborate with IT teams to keep operations smooth.

The role requires 2–5 years in field support, strong Windows, DNS/DHCP, VPN skills, and experience with ServiceNow or Jira. On-site duties follow a 9x5 schedule in Boise, Idaho.