Onsite IT Field Support Engineer – L2 (Boise)

Teceze; Boise (ID); In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Teceze in Boise, Idaho is seeking an experienced Field Support Engineer – Level 2 (L2) to provide onsite IT support and maintain reliable IT operations at the client location in Boise, Idaho.

The ideal candidate will have 2–5 years of desktop support, hardware troubleshooting, and network connectivity experience, with the ability to handle escalated issues, install and configure IT equipment, and collaborate with infrastructure teams to ensure smooth operations.

Competenze

• 2–5 years of Field/Desktop Support experience.
• Strong Windows OS troubleshooting and desktop repair.
• Experience with LAN/WAN, DNS, DHCP, and VPN.
• Experience with IT ticketing systems such as ServiceNow or Jira.
• Familiarity with Active Directory and Microsoft 365.

Mansioni

• Provide Level 2 technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot and resolve LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity issues.
• Install, configure, maintain, and upgrade computer hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate equipment repairs or replacements.
• Handle escalated incidents and service requests within defined SLA timelines.
• Manage and update service tickets using ITSM tools such as ServiceNow or Jira.
• Perform software installations, security patches, system updates, and routine maintenance.
• Support Active Directory, Microsoft 365, and endpoint-related issues.
• Maintain accurate IT asset inventory and equipment allocation records.
• Document troubleshooting procedures, technical issues, and resolutions.
• Coordinate with IT infrastructure and support teams to resolve complex technical issues.
• Provide professional onsite technical support while minimizing business disruptions.

Conoscenze

Desktop Support

Networking

Windows OS

IT Troubleshooting

Customer Service

Onsite Support

Strumenti

ServiceNow

Jira

Descrizione del lavoro

Teceze in Boise, Idaho is seeking an experienced Field Support Engineer – Level 2 (L2) to provide onsite IT support and maintain reliable IT operations at the client location in Boise, Idaho.

The ideal candidate will have 2–5 years of desktop support, hardware troubleshooting, and network connectivity experience, with the ability to handle escalated issues, install and configure IT equipment, and collaborate with infrastructure teams to ensure smooth operations.