Field Support Technician

Teceze; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

Teceze is seeking a Field Support Engineer – Level 2 to provide onsite technical support in Boise, Idaho. The role includes troubleshooting desktops, laptops, printers, and network connectivity, with escalation for complex issues to ensure reliable IT operations.

You will install, configure, and maintain hardware and software, manage incident tickets, and document steps taken. The position requires 2–5 years in field IT support and a strong customer-service focus.

Qualifications

• 2–5 years of experience in field support or IT technical support.
• Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
• Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
• Experience with ticketing tools such as ServiceNow or Jira.
• Knowledge of Active Directory, Microsoft 365, and endpoint support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite in Boise, Idaho, on a 9x5 schedule.

Responsibilities

• Provide L2 support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
• Install, configure, and maintain IT hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, incident escalation, and SLA compliance.
• Support software installations, patches, updates, and system maintenance.
• Document troubleshooting steps and maintain IT asset inventory.

Skills

Windows OS

Desktop troubleshooting

Network fundamentals

TCP/IP DNS DHCP

ServiceNow

Jira

Active Directory

Microsoft 365

Customer service

Onsite support

Tools

ServiceNow

Jira

Job description

Job Title: Field Support Engineer – Level 2 (L2)

Location: Boise, Idaho, USA

Work Mode: Onsite

Employment Type: W-2

Job Description

We are seeking a Field Support Engineer – Level 2 to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations. The candidate will handle escalated incidents, perform equipment installations, and collaborate with IT infrastructure teams to ensure smooth business operations.

Key Responsibilities

• Provide L2 support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
• Install, configure, and maintain IT hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, incident escalation, and SLA compliance.
• Support software installations, patches, updates, and system maintenance.
• Document troubleshooting steps and maintain IT asset inventory.

Required Skills

• 2–5 years of experience in field support or IT technical support.
• Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
• Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
• Experience with ticketing tools such as ServiceNow or Jira.
• Knowledge of Active Directory, Microsoft 365, and endpoint support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite in Boise, Idaho, on a 9x5 schedule.

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