Field Support Engineer – Level 2

TECEZE; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Teceze is seeking a Field Support Engineer – Level 2 to provide on-site IT support in Boise, ID. You will troubleshoot hardware and network issues, install and maintain equipment, and collaborate with IT teams to keep operations smooth.

The role requires 2–5 years in field support, strong Windows, DNS/DHCP, VPN skills, and experience with ServiceNow or Jira. On-site duties follow a 9x5 schedule in Boise, Idaho.

Qualifications

• 2–5 years of field support or IT technical support experience.
• Proficient in Windows OS and desktop troubleshooting.
• Solid knowledge of TCP/IP, LAN/WAN, DNS, DHCP, Wi‑Fi, and VPN.
• Experience with ticketing systems such as ServiceNow or Jira.
• Knowledge of Active Directory and Microsoft 365.

Responsibilities

• Provide L2 on-site support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and VPN issues.
• Install, configure, and maintain IT hardware and operating systems.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, escalation, and SLA adherence.
• Assist with software updates, patches, and routine maintenance.
• Document steps and maintain IT asset inventory.

Skills

Field support experience

Windows OS proficiency

TCP/IP LAN/WAN knowledge

VPN/DNS/DHCP troubleshooting

Ticketing tools (ServiceNow/Jira)

Active Directory & Microsoft 365

Customer service skills

Tools

ServiceNow

Jira

Job description

Job Title: Field Support Engineer - Level 2 (L2)

We are seeking a Field Support Engineer – Level 2 to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations. The candidate will handle escalated incidents, perform equipment installations, and collaborate with IT infrastructure teams to ensure smooth business operations.

Key Responsibilities

• Provide L2 support for desktops, laptops, printers, and network connectivity.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues.
• Install, configure, and maintain IT hardware, operating systems, and peripherals.
• Diagnose hardware failures and coordinate repairs or replacements.
• Manage service tickets, incident escalation, and SLA compliance.
• Support software installations, patches, updates, and system maintenance.
• Document troubleshooting steps and maintain IT asset inventory.

Required Skills

• 2–5 years of experience in field support or IT technical support.
• Strong knowledge of Windows OS, desktop troubleshooting, and hardware support.
• Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN.
• Experience with ticketing tools such as ServiceNow or Jira.
• Knowledge of Active Directory, Microsoft 365, and endpoint support.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite in Boise, Idaho, on a 9x5 schedule.