On-Site Desktop Support Technician — Field IT

Osi Digital Inc; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

OSI Digital is seeking a Field Desktop Support Tech to join our team in Duluth, GA. The role is on-site and requires strong desktop expertise, Windows OS, M365, AD, and end-user support.

You will set up equipment, image computers, perform small repairs, and apply solid networking skills to IDF/MDF, switches, routers, and access points.

Strong communication and customer service are essential as you assist users with password resets, account info, and common software issues.

Qualifications

• 2-8 years of experience in software, hardware and network.
• Experience with Windows 7/8/10 and Office 2010 through 365, M365.
• Strong customer service, detail oriented, and deadline driven.

Responsibilities

• Advanced desktop support experience—troubleshooting, configuration, software installation.
• Provide troubleshooting and support to end users on a variety of issues.
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills—IDF/MDF, switches, routers, access point

Skills

Desktop support

Tools

M365

Windows

Active Directory

Ticketing systems

Job description

OSI Digital is seeking a Field Desktop Support Tech to join our team in Duluth, GA. The role is on-site and requires strong desktop expertise, Windows OS, M365, AD, and end-user support.

You will set up equipment, image computers, perform small repairs, and apply solid networking skills to IDF/MDF, switches, routers, and access points.

Strong communication and customer service are essential as you assist users with password resets, account info, and common software issues.