Onsite IT Field Service Specialist II - Manufacturing Tech

USA Donaldson Company Inc.

Cresco (IA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Donaldson Company is seeking an experienced IT Field Service Specialist II to deliver desk-side support in a manufacturing facility. The role emphasizes strong customer service, problem solving, and collaboration with security and network teams to deploy secure solutions.

The position requires 3+ years IT support experience, high school diploma or GED, and up to 15% travel. Preferable candidates may hold a Bachelor's degree and knowledge of Oracle R12, SCCM, and Intune.

Qualifications

High School Diploma or GED.
3+ years of experience providing IT support for technologies and processes.
Up to 15% travel.

Responsibilities

Provide intermediate to advanced desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.).
Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
Ensure that service requests and incidents are delivered per SLA and OLA expectations.
Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation.
Deploy and manage printing and scanning solutions.
Maintain site assets through accurate asset management and order stock as needed.
Document and follow processes to provide a consistent end-user experience.
Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
Execute Incident, Change, and Root cause ITIL processes.
Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices.
Act as the primary partner with network and server teams as the on-site smart hands.