IT Field Service Specialist II

USA Donaldson Company Inc.; Cresco (IA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Donaldson Company is seeking an experienced IT Field Service Specialist II to deliver desk-side support in a manufacturing facility. The role emphasizes strong customer service, problem solving, and collaboration with security and network teams to deploy secure solutions.

The position requires 3+ years IT support experience, high school diploma or GED, and up to 15% travel. Preferable candidates may hold a Bachelor's degree and knowledge of Oracle R12, SCCM, and Intune.

Qualifications

• High School Diploma or GED.
• 3+ years of experience providing IT support for technologies and processes.
• Up to 15% travel.

Responsabilités

• Provide intermediate to advanced desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.).
• Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
• Ensure that service requests and incidents are delivered per SLA and OLA expectations.
• Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation.
• Deploy and manage printing and scanning solutions.
• Maintain site assets through accurate asset management and order stock as needed.
• Document and follow processes to provide a consistent end-user experience.
• Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
• Execute Incident, Change, and Root cause ITIL processes.
• Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
• Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
• Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices.
• Act as the primary partner with network and server teams as the on-site smart hands.

Connaissances

IT support

Windows 10/11

Office 365

Active Directory

Networking TCP/IP

VPN

Customer service

English communication

ITIL

Oracle R12

SCCM

Intune

Formation

High School Diploma

GED

Bachelor's degree

Outils

Oracle R12

SCCM

Intune

VPN clients

Description du poste

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Donaldson Company is looking for an experienced IT Field Service Specialist II to provide desk side support in a manufacturing facility. A successful IT Field Service Specialist will demonstrate strong analytical skills, attention to detail, consistent follow-through to ensure problems are resolved quickly and completely, and a mindset for continual improvement. This position requires top-notch internal customer support service, with exceptional communication and customer relationship skills. Some of the technologies supported by this position include computer systems, RF scanners and other mobile devices, various printing technologies, productivity and web-based applications, and Oracle R12 applications and processes.

Role Responsibilities

• Provide intermediate to advanced desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.)
• Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
• Ensure that service requests and incidents are delivered per SLA and OLA expectations.
• Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation.
• Deploy and manage printing and scanning solutions.
• Maintain site assets through accurate asset management and order stock as needed.
• Document and follow processes to provide a consistent end-user experience.
• Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
• Execute Incident, Change, and Root cause ITIL processes.
• Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
• Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
• Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices.
• Act as the primary partner with network and server teams as the on-site smart hands.

Minimum Qualifications

• High School Diploma or GED.
• 3+ years of experience providing IT support for technologies and processes.
• Up to 15% travel.

Preferred Qualifications

• Bachelor's degree.
• 5+ years of experience providing IT support for warehouse and/or manufacturing technologies and processes.
• A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
• Experience with Microsoft Windows 10, 11, and the Office365 suite.
• Working knowledge of Microsoft Active Directory, Exchange, SCCM and InTune.
• Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
• Excels when working independently and collaboratively within a warehouse and/or manufacturing environment.
• Strong verbal and written English and region-specific language skills.
• Strong understanding of Access databases.
• CompTIA A+ & CompTIA Net+ certification preferred.
• Previous ServiceNow experience a plus.
• Ability to handle many tasks simultaneously.
• Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
• Working knowledge of Oracle R12 application systems processes and support preferred.
• Excellent follow through and attention to detail.
• Strong problem-solving skills and decision-making ability.
• Good task management and organizational skills.
• General knowledge of business telephone system functionalities.
• Ability to lift and carry items weighing up to 50 lbs.

Immigration Sponsorship

Not Available: Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.). Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the U.S. will not be considered.

Equal Opportunity Employer

Equal Opportunity Employer, including Disability and Veterans Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations.

Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand. Learn more at www.donaldson.com.