Onsite IT & Field Support Specialist

Dorman Products

White House (TN)

On-site

USD 28,000 - 38,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision

Paid time off

401k with match

Job summary

Dorman Products is seeking an on-site Field Support Specialist / IT Support Specialist to act as the technology representative at the workplace. You will support end-user devices, manage deployments, and partner with SAP and managed services to keep business systems running smoothly.

This role requires 0–3 years IT experience, an associate degree in IT or related field, and a commitment to strong customer service.

Qualifications

Execute standard support procedures independently.
Support device deployments and technology rollouts.
Participate in project activities as assigned.
Develop technical and business knowledge of Dorman operations.
Demonstrate strong customer service and communication skills.

Responsibilities

Provide on-site technology support for end-user devices, printers, scanners, and conferencing solutions.
Deploy, replace, refresh, and manage lifecycle activities for equipment.
Resolve incidents and fulfill service requests per SLAs.
Collaborate with infrastructure, networking, security, and application teams.
Participate in office moves, facility expansions, and infrastructure deployments.
Assist with project planning, testing, validation, and go-live activities.
Maintain site documentation, runbooks, SOPs, and knowledge articles.
Identify recurring issues and suggest improvements.
Support major incident response and business continuity activities.
Build relationships with site leadership and business partners as a trusted tech advisor.