Onsite IT Field Service Pro – Manufacturing Support

Donaldson Company; Cresco (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Donaldson Company is seeking an IT Field Service Specialist II to provide on-site desk-side support at the Cresco, IA facility. The role focuses on user technology, asset lifecycle, and incident management, with responsibilities spanning printers, mobile devices, and networked systems.

You will work closely with system architects and security teams to implement secure, reliable solutions and maintain compliance with ITIL processes. Travel up to 15% may be required.

Qualifications

• Provide intermediate to advanced desk side IT support for user tech (workstations, printers, mobile devices, etc.).
• Manage asset lifecycle and ensure SLA/OLA compliance.
• Support and deploy printing/scanning solutions; maintain asset records.

Responsibilities

• Provide desk-side IT support for user technologies and devices.
• Manage asset lifecycle from purchase to retirement and monitor compliance.
• Ensure incidents follow ITIL processes and align with security requirements.
• Support conference room tech and collaboration tools.

Skills

IT Support

Desk Side

Windows 10/11

AD/Exchange

SCCM/InTune

Networking

VPN

Education

High School Diploma

Bachelor's degree preferred

Tools

Oracle R12

ServiceNow

Job description

Donaldson Company is seeking an IT Field Service Specialist II to provide on-site desk-side support at the Cresco, IA facility. The role focuses on user technology, asset lifecycle, and incident management, with responsibilities spanning printers, mobile devices, and networked systems.

You will work closely with system architects and security teams to implement secure, reliable solutions and maintain compliance with ITIL processes. Travel up to 15% may be required.