Onsite IT Field Service Pro — Manufacturing

Donaldson; Cresco (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Donaldson is seeking an experienced IT Field Service Specialist II to provide on-site desk-side support at the Cresco, IA facility. The role requires strong customer service, problem solving, and a focus on continual improvement in a manufacturing environment.

Daily responsibilities include supporting workstations, printers, mobile devices, and enterprise applications, while aligning with ITIL processes and security requirements.

Qualifications

• 3+ years IT support in manufacturing or warehouse setting.
• On-site work at Cresco, IA facility daily.

Responsibilities

• Provide intermediate to advanced desk-side IT support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.)
• Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
• Ensure that service requests and incidents are delivered per SLA and OLA expectations.
• Execute Incident, Change, and Root cause ITIL processes.
• Support and manage integrated audio and video conference room equipment; including planning and installation of new conference rooms.
• Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices.

Skills

Desk-side support

Customer service

English communication

Problem solving

Education

Bachelor’s degree

Tools

Active Directory

Exchange

SCCM / InTune

Oracle R12

VPN

Job description

Donaldson is seeking an experienced IT Field Service Specialist II to provide on-site desk-side support at the Cresco, IA facility. The role requires strong customer service, problem solving, and a focus on continual improvement in a manufacturing environment.

Daily responsibilities include supporting workstations, printers, mobile devices, and enterprise applications, while aligning with ITIL processes and security requirements.