Onsite IT Engineer - Deployments & Support

Talentify; Village of Depew (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Computacenter is seeking a Customer Engineer to deliver hands-on IT support at customer sites, handling hardware, software, and network tasks. The role includes imaging PCs, asset management, and end user deployments, with a focus on reliable service and meeting customer expectations.

You will document work and escalate issues per company procedures, contributing to a high-quality customer experience. The position requires strong communication, organization, and teamwork, with the ability to

Qualifications

• Proven experience in an IT Support Service environment.
• Strong interpersonal, communication and customer service skills.
• Reliable, courteous, and flexible team player.
• Familiarity with IT systems and office productivity tools.

Responsibilities

• Provide hardware, software, and network technical support to customers.
• Troubleshoot, stage, configure, and resolve tickets for internal and external customers.
• Imaging of PC devices, asset management, and end user infrastructure deployments.
• Coordinate small teams to deliver basic work packages in line with processes.
• Document work completed to ensure compliance with procedures and escalate when needed.

Skills

IT Support

Customer service

Communication

Job description

Computacenter is seeking a Customer Engineer to deliver hands-on IT support at customer sites, handling hardware, software, and network tasks. The role includes imaging PCs, asset management, and end user deployments, with a focus on reliable service and meeting customer expectations.

You will document work and escalate issues per company procedures, contributing to a high-quality customer experience. The position requires strong communication, organization, and teamwork, with the ability to