Onsite IT Desktop Support Technician - Windows & Mac

MatchPoint; Andover (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

MatchPoint Solutions is seeking an IT Desktop Support Technician to be the first point of contact for end users and to support computing infrastructure at onsite locations in Andover, MA. The role offers a $34/hour pay rate with a future relocation to Somerville, MA within ~6–8 months and a three-round interview process.

Ideal candidates have 3+ years of end-user support, strong AD and M365 experience, and proficiency with Apple/Mac hardware and Windows environments.

Qualifications

• 3+ years of end-user support experience.
• Strong computer configuration and repair background.
• 3+ years with IT ticketing/incident management systems.
• Experience with systems management tools (SMS or equivalent).
• Strong Active Directory experience.
• Microsoft 365 (O365) experience beyond basic administration.
• Apple Mac hardware/software support experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Strong communication, documentation, and training skills.
• Ability to lift IT equipment (PCs, servers, etc.).

Responsibilities

• End-user support (calls, emails, walk-ups) for Mac and Windows.
• Software installations and troubleshooting.
• Hardware support and new image builds.
• Incident management (ticket updates and closure via ITSM tools).
• IMAC support (Install, Move, Add, Change).
• OS configuration troubleshooting and resolution.
• Software, driver, and add-in reinstallations.
• Primary focus on new hire equipment setup for onsite and remote field workers.

Skills

End-user support

Active Directory

Microsoft 365

Mac hardware & software

IT ticketing/incident mgmt

OS troubleshooting

Strong communication

Tools

ITSM tools

SMS or equivalent

Job description

MatchPoint Solutions is seeking an IT Desktop Support Technician to be the first point of contact for end users and to support computing infrastructure at onsite locations in Andover, MA. The role offers a $34/hour pay rate with a future relocation to Somerville, MA within ~6–8 months and a three-round interview process.

Ideal candidates have 3+ years of end-user support, strong AD and M365 experience, and proficiency with Apple/Mac hardware and Windows environments.