Onsite Windows & Intune IT Support Technician

Excelitas Technologies; Billerica (MA); On-site; USD 34,440 - 61,992; Full time

Job summary

Excelitas Technologies is seeking a Desktop Support Technician at our Billerica, MA site. You will provide advanced onsite and desk-side IT support for end users and maintain Windows PCs, laptops, and mobile devices in an enterprise environment.

The role requires hands-on experience with Windows endpoints, Microsoft Intune, and Microsoft 365/Azure AD, along with strong communication skills and willingness to travel as needed.

Qualifications

• Hands-on experience supporting Windows endpoints in a business environment.
• Working knowledge of Microsoft Intune or endpoint management platforms.
• Able to assist onsite with minimal supervision.
• Solid understanding of Microsoft 365 apps and Azure AD.
• Effective communication with end users and IT team members.
• Willingness to travel as required.
• Ability to lift and move IT equipment during onsite support.

Responsibilities

• Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk.
• Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment.
• Perform device provisioning, replacements, troubleshooting, and lifecycle management.
• Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments.
• Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents.
• Assist with endpoint security, patching, and standard configuration activities.
• Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.

Skills

Windows support

Microsoft Intune

Endpoint management

Microsoft 365/Azure AD

Communication skills

Travel willingness

Onsite troubleshooting

Tools

Microsoft Intune

Azure AD

Job description

Excelitas Technologies is seeking a Desktop Support Technician at our Billerica, MA site. You will provide advanced onsite and desk-side IT support for end users and maintain Windows PCs, laptops, and mobile devices in an enterprise environment.

The role requires hands-on experience with Windows endpoints, Microsoft Intune, and Microsoft 365/Azure AD, along with strong communication skills and willingness to travel as needed.