Onsite Desktop Support Engineer - Windows/macOS

Thinkahead; Libertyville (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid holidays

Paid time off

Paid parental leave

Caregiver leave

Job summary

Thinkahead is seeking a Desktop Support Engineer to be the primary technical contact for end users, providing on-site support in Libertyville, IL. This role requires troubleshooting hardware and software issues for Windows and macOS, efficiently resolving incoming tickets, and assisting with user account management.

The ideal candidate will have 3–5 years in a desktop support role, expertise with Microsoft 365, and experience with remote support tools. Strong communication skills and an organized approach are essential.

Qualifications

• 3–5+ years in a desktop support role.
• Proficient in Microsoft 365, hardware support for Windows 10 and macOS.
• Experience with remote support tools.

Responsibilities

• Serve as technical contact for users in-person and remotely.
• Troubleshoot and resolve user issues efficiently.
• Support office technology such as printers and AV systems.

Skills

Microsoft 365

Windows 10

macOS

iOS and Android devices

ServiceNow

JIRA

Bomgar

Intune

JAMF

Webex

Microsoft Teams

TCP/IP

DNS

Job description

Thinkahead is seeking a Desktop Support Engineer to be the primary technical contact for end users, providing on-site support in Libertyville, IL. This role requires troubleshooting hardware and software issues for Windows and macOS, efficiently resolving incoming tickets, and assisting with user account management.

The ideal candidate will have 3–5 years in a desktop support role, expertise with Microsoft 365, and experience with remote support tools. Strong communication skills and an organized approach are essential.