Desktop Support Specialist

MatchPoint; Andover (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

MatchPoint Solutions is seeking an IT Desktop Support Technician to be the first point of contact for end users and to support computing infrastructure at onsite locations in Andover, MA. The role offers a $34/hour pay rate with a future relocation to Somerville, MA within ~6–8 months and a three-round interview process.

Ideal candidates have 3+ years of end-user support, strong AD and M365 experience, and proficiency with Apple/Mac hardware and Windows environments.

Qualifications

• 3+ years of end-user support experience.
• Strong computer configuration and repair background.
• 3+ years with IT ticketing/incident management systems.
• Experience with systems management tools (SMS or equivalent).
• Strong Active Directory experience.
• Microsoft 365 (O365) experience beyond basic administration.
• Apple Mac hardware/software support experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Strong communication, documentation, and training skills.
• Ability to lift IT equipment (PCs, servers, etc.).

Responsibilities

• End-user support (calls, emails, walk-ups) for Mac and Windows.
• Software installations and troubleshooting.
• Hardware support and new image builds.
• Incident management (ticket updates and closure via ITSM tools).
• IMAC support (Install, Move, Add, Change).
• OS configuration troubleshooting and resolution.
• Software, driver, and add-in reinstallations.
• Primary focus on new hire equipment setup for onsite and remote field workers.

Skills

End-user support

Active Directory

Microsoft 365

Mac hardware & software

IT ticketing/incident mgmt

OS troubleshooting

Strong communication

Tools

ITSM tools

SMS or equivalent

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. We look forward to hearing from you!

Open Shifts (2 positions):

• Pay Rate: $34/hour
• Location: Onsite – Andover, MA (no hybrid/remote)
• Future Location: Somerville, MA (expected relocation in ~6–8 months)
• Interview Process: 3 rounds (video or onsite; possible final round with C-level leadership)

Service Summary

The IT Desktop Support Technicians will act as the first point of contact for end users, supporting computing infrastructure across multiple platforms. This role requires strong technical expertise and the ability to operate in a fast-paced, on-site environment.

Responsibilities:

• End-user support (calls, emails, walk-ups) for Mac and Windows
• Software installations and troubleshooting
• Hardware support and new image builds
• Incident management (ticket updates and closure via ITSM tools)
• IMAC support (Install, Move, Add, Change)
• OS configuration troubleshooting and resolution
• Software, driver, and add-in reinstallations
• Primary focus on new hire equipment setup for onsite and remote field workers

Required Experience:

• 3+ years of end-user support experience
• Strong computer configuration and repair background
• 3+ years with IT ticketing/incident management systems
• Experience with systems management tools (SMS or equivalent)
• Strong Active Directory experience
• Microsoft 365 (O365) experience beyond basic administration
• Apple Mac hardware/software support experience
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to work independently and manage priorities effectively
• Strong communication, documentation, and training skills
• Ability to lift IT equipment (PCs, servers, etc.)

Preferred Skills:

• JAMF (3+ years)
• Microsoft Entra & Intune (3+ years)
• Apple Business Manager (3+ years)
• Endpoint lifecycle management

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.