Onsite IT Desktop Support Specialist

Trident Consulting; Aliso Viejo (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Trident Consulting is seeking an IT Desktop Support Technician III for a 6-month onsite assignment in Aliso Viejo, CA. The role focuses on hands-on technical support, asset management, and onboarding/offboarding for both onsite and remote employees.

Ideal candidates have 2–5 years of desktop support experience, strong troubleshooting skills, and proficiency with Windows, macOS, Office 365, and AD/Entra ID environments.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 2–5 years of related IT desktop support experience.
• Advanced experience with Windows, macOS, and enterprise IT environments.

Responsibilities

• Develop training materials and train users on hardware or software.
• Set up equipment for employees and install OS/software.
• Install and repair hardware, software, or peripherals per specs.
• Maintain records of data transactions, problems and actions.
• Read manuals, confer with users, run diagnostics to provide support.
• Refer complex hardware/software issues to vendors/technicians.
• Assist with onboarding of new employees.
• Recommend hardware and software for the organization.
• Deploy desktops and laptops with proper config.
• Provide updates on tickets, issues, and projects.
• Troubleshoot desktop OS and applications.

Skills

Windows

macOS

Active Directory

Entra ID

Office 365

IT assets

Education

Bachelor's degree preferred

Job description

Trident Consulting is seeking an IT Desktop Support Technician III for a 6-month onsite assignment in Aliso Viejo, CA. The role focuses on hands-on technical support, asset management, and onboarding/offboarding for both onsite and remote employees.

Ideal candidates have 2–5 years of desktop support experience, strong troubleshooting skills, and proficiency with Windows, macOS, Office 365, and AD/Entra ID environments.