On-Site IT Desk Support Analyst — User-Focused Tech Help

Harris Computer; Mobile (AL); On-site; USD 25,946,751 - 36,954,464; Full time

Job summary

Harris Computer is looking for an IT Associate Desktop Support Analyst located in Mobile, AL. This role is critical for ensuring smooth technology functionality and serves as the primary point of contact for end-users facing technical issues.

The ideal candidate will have strong technical proficiency, excellent interpersonal skills, and a proactive approach to problem-solving. Responsibilities include troubleshooting various technical problems, providing exceptional customer service, and collaborating within the IT department.

The position requires a High School diploma with a preference for a Bachelor’s degree, and relevant experience in IT support.

Qualifications

• At least two to four years of experience required in related field.
• ITIL or other relevant certifications preferred but not required.

Responsibilities

• Troubleshoot and resolve a wide range of technical problems.
• Deliver exceptional customer service and communicate clearly with users.
• Participate as a collaborative team player within the IT department.
• Monitor the help desk ticketing system for new support requests.
• Ensure timely and effective resolution of technical issues.

Skills

Strong technical knowledge of IT systems and networks

Excellent interpersonal and communication skills

Customer Service oriented

Experience with MAC and iOS products

Troubleshooting issues

Education

High School diploma required

Bachelor’s degree preferred

Job description

Harris Computer is looking for an IT Associate Desktop Support Analyst located in Mobile, AL. This role is critical for ensuring smooth technology functionality and serves as the primary point of contact for end-users facing technical issues.

The ideal candidate will have strong technical proficiency, excellent interpersonal skills, and a proactive approach to problem-solving. Responsibilities include troubleshooting various technical problems, providing exceptional customer service, and collaborating within the IT department.

The position requires a High School diploma with a preference for a Bachelor’s degree, and relevant experience in IT support.