On-Site Desktop Support Analyst - IT Troubleshooter

MediSolution; Mobile (AL); On-site; USD 25,912,656 - 36,905,904; Full time

Job summary

MediSolution is recruiting an IT Associate Desktop Support Analyst for its Managed Services team at Springhill Medical Center in Mobile, AL. This full-time, on-site role involves providing technical support to end users and serving as the primary point of contact for troubleshooting technical issues.

The ideal candidate will have strong IT knowledge, communication skills, and the ability to maintain productivity while resolving technical disruptions. A high school diploma and IT experience are required. Competitive hourly pay starts at $22.83, based on skills and experience.

Qualifications

• At least 2–4 years of experience in a related field.
• ITIL or other relevant certifications preferred.
• Team player with strong interpersonal skills.

Responsibilities

• Provide first-tier technical support.
• Document actions and update the ticketing system.
• Analyze incident trends to identify common problems.

Skills

Technical knowledge of IT systems

Experience with Windows PCs

Customer-service orientation

Excellent communication skills

Education

High school diploma required

Bachelor’s degree preferred

Tools

Windows PCs

Mac

iOS products

Job description

MediSolution is recruiting an IT Associate Desktop Support Analyst for its Managed Services team at Springhill Medical Center in Mobile, AL. This full-time, on-site role involves providing technical support to end users and serving as the primary point of contact for troubleshooting technical issues.

The ideal candidate will have strong IT knowledge, communication skills, and the ability to maintain productivity while resolving technical disruptions. A high school diploma and IT experience are required. Competitive hourly pay starts at $22.83, based on skills and experience.