Onsite IT Desk Technician – Campus Support

Coforge; Cambridge (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Professional development

Collaborative environment

Competitive compensation

Job summary

Coforge is seeking a Deskside Service Technician to provide onsite technical support in a fast-paced academic and research environment. You will be the first contact for technology issues, delivering exceptional customer service while troubleshooting hardware, software, applications, and devices.

This role requires strong technical expertise and excellent communication to ensure a positive end-user experience.

Qualifications

• 2+ years of IT Helpdesk/Deskside Support experience.
• Strong troubleshooting across Windows, macOS, mobile devices, and enterprise apps.
• Experience with ticketing systems and remote support tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Authorized to work in the U.S. and pass Coforge background screening.

Responsibilities

• Provide onsite technical support for end users and ensure timely issue resolution.
• Receive, document, prioritize, troubleshoot, and resolve incidents via the ticketing system.
• Diagnose and resolve hardware, software, OS, app, and workstation issues; escalate when needed.
• Support desktops, laptops, mobile devices, peripherals, and enterprise apps.
• Maintain accurate ticket documentation and knowledge base articles.
• Follow IT Service Desk processes, SLAs, and policies.
• Deliver professional, courteous user interactions and customer service.
• Collaborate with IT teams and stakeholders to resolve issues efficiently.
• Contribute to knowledge management by documenting recurring issues and solutions.
• Assist with continuous improvement of service delivery and user satisfaction.

Skills

Windows

macOS

Mobile devices

Enterprise apps

Verbal & written communication

Customer service

Multi-tasking

Tools

Ticketing systems

Remote support tools

Job description

Coforge is seeking a Deskside Service Technician to provide onsite technical support in a fast-paced academic and research environment. You will be the first contact for technology issues, delivering exceptional customer service while troubleshooting hardware, software, applications, and devices.

This role requires strong technical expertise and excellent communication to ensure a positive end-user experience.