Desktop Support Engineer

Coforge; Marlborough (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Coforge in Marlborough, MA is seeking a Desktop Support Engineer to provide dedicated onsite IT support, including IMACD services, desking, device deployment, and configuration of Windows 10/11 workstations. You will troubleshoot hardware and software, support printers and AV in conference rooms, and assist remote teams with smart hands.

The role requires 3–6 years of onsite IT experience, strong troubleshooting skills, customer-facing ability, and knowledge of ITSM processes.

Qualifications

• 3–6 years of onsite IT support experience.
• Strong knowledge of Windows 10/11 and basic Linux.
• Experience with ITSM processes and customer-facing support.

Responsibilities

• Provide dedicated onsite IT support, including IMACD.
• Deskside support, device deployment and configuration, and hardware/software troubleshooting.
• Printer, peripheral, conference room, and AV technology support; assist remote teams.
• Asset/inventory management, vendor coordination, and incident/service requests.
• Support user onboarding/offboarding and maintain high service levels.

Skills

Deskside support

Device deployment

Windows support

Linux support

Troubleshooting

Printer support

AV technology support

Remote team support

Network troubleshooting

Asset management

Vendor coordination

Onboarding/offboarding

Job description

Skills - Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral support, conference room and AV technology support, smart hands assistance for remote teams, network connectivity troubleshooting, factory floor device support, asset and inventory management, vendor coordination, incident and service request management, user onboarding/offboarding.

Experience - 3-6 years

Location - Marlborough, Massachusetts

We at Coforge are hiring a DESKTOP SUPPORT ENGINEER with below skillset

• Responsible for providing dedicated onsite IT support, including IMACD (Install, Move, Add, Change & Disposal) services.
• Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral support, conference room and AV technology support, smart hands assistance for remote teams, network connectivity troubleshooting, factory floor device support, asset and inventory management, vendor coordination, incident and service request management, user onboarding/offboarding.
• Maintaining high service levels to ensure seamless business operations.
• Candidates should have 3-6 years of onsite IT support experience, strong knowledge of Windows 10/11, basic Linux support, ITSM processes.
• Excellent troubleshooting skills, customer-facing experience, and the ability to work independently in a fast-paced environment.
• ITIL Foundation and Microsoft endpoint support certifications are preferred.