Onsite IT Desk Support Specialist (50/50)

ViziRecruiter,LLC.; Chicago (IL); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

401k plans

Medical insurance

Generous paid time off

Free therapy visits

Mental health coaching

Meditation resources

Job summary

A corporate IT solutions company in downtown Chicago is seeking a Desktop Support Analyst for a role that involves 50% help desk and 50% deskside work. The ideal candidate should have experience in a corporate or financial environment, excellent communication skills, and will work onsite M-F, 8am-5pm. Responsibilities include troubleshooting hardware/software issues and maintaining a loaner laptop pool. Competitive hourly rate offered.

Qualifications

• Experience in a corporate or financial environment is highly desired.
• Ability to handle hardware and software troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Take initial call from users and log data.
• Provide first level diagnosis for potential resolution.
• Monitor tickets and prioritize work for analysts and engineers.
• Troubleshoot hardware and software issues based on priority.
• Perform repairs for equipment failures.

Skills

Professional presence

Excellent communication skills

Customer friendly

Ability to work independently

Education

IT certifications or equivalent education

Job description

A corporate IT solutions company in downtown Chicago is seeking a Desktop Support Analyst for a role that involves 50% help desk and 50% deskside work. The ideal candidate should have experience in a corporate or financial environment, excellent communication skills, and will work onsite M-F, 8am-5pm. Responsibilities include troubleshooting hardware/software issues and maintaining a loaner laptop pool. Competitive hourly rate offered.