IT Support Engineer

Viant Technology; Chicago (IL); On-site; USD 45,460 - 59,236; Full time

Benefits offered by this job

Fully paid health insurance

Paid parental leave

Unlimited PTO

Job summary

A leading ad tech company is seeking an on-site IT support specialist for their Chicago office. This role involves troubleshooting hardware, software, and network issues in both macOS and Windows environments. The ideal candidate will have 4–6 years of experience in IT support, possess strong communication skills, and be comfortable working independently. Employee benefits include fully paid health insurance, paid parental leave, and unlimited PTO, with a salary range of $33-43 per hour.

Qualifications

• 4–6 years of experience in IT support, desktop support, or systems support roles.
• Strong hands-on experience supporting macOS and Windows endpoints.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi).

Responsibilities

• Provide day-to-day IT support for the Chicago office.
• Troubleshoot hardware, software, and network issues.
• Assist with onboarding and offboarding, including device provisioning.

Skills

IT support experience

Troubleshooting skills

Communication skills

System support for macOS and Windows

Networking fundamentals

Tools

Microsoft Exchange

Office 365

Windows Server

Active Directory

Job description

Overview

WHAT YOU’LL DO You will serve as the primary on-site IT presence in our Chicago office, owning local IT operations while also providing remote support to employees across other office locations. You’ll play a key role in ensuring reliable, secure, and efficient day-to-day IT operations in a fast-paced ad tech environment.

In this role, you’ll help ensure employees can move quickly and confidently, with minimal friction from IT issues. This position requires a hands-on, self-directed problem solver who is comfortable working independently, collaborating with distributed teams, and delivering a high-quality end-user experience. This position includes participation in an on-call rotation and occasional travel to headquarters in Orange County, CA or other offices as needed.

The Day-To-Day

• Provide day-to-day IT support for the Chicago office and remote support for other office locations
• Troubleshoot hardware, software, and network issues across macOS and Windows systems
• Perform workstation setup and configuration for new hires and support occasional workstation moves
• Support SaaS applications, collaboration tools, conference rooms, AV systems, and office connectivity
• Assist with onboarding and offboarding, including device provisioning, account access, and security controls
• Maintain IT documentation, asset inventory, and operational runbooks
• Apply security best practices, patching, and access controls in a hybrid cloud/on-prem environment
• Partner with remote IT, security, and engineering teams to resolve escalated or systemic issues

MUST HAVE

• 4–6 years of experience in IT support, desktop support, or systems support roles
• Strong hands-on experience supporting macOS and Windows endpoints
• Experience administering Microsoft Exchange, Office 365, Windows Server, and Active Directory
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi)
• Comfortable working independently as the sole on-site IT presence in an office
• Strong troubleshooting, prioritization, and problem-solving skills
• Clear, professional communication skills with technical and non-technical stakeholders
• Experience working in fast-paced, production-focused environments

GREAT TO HAVE

• Experience supporting hybrid cloud and on-prem infrastructure
• Familiarity with identity and access management tools (Okta, Google Admin)
• Experience with endpoint management or MDM tools (Jamf, Intune)
• Basic scripting or automation experience (PowerShell, Bash, Python)
• Exposure to security tooling, monitoring, or compliance-focused environments

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.

$33-43/Hr

In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation for the position will be based on several factors including work experience and education.

About Viant

Viant Technology Inc. (NASDAQ: DSP) is a leader in CTV and AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Viant’s omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of fully autonomous advertising solutions, empowering advertisers to achieve their boldest goals. Viant was recently awarded Best AI-Powered Advertising Solution and Best Demand-Side Platform by MarTech Breakthrough, Great Place to Work® certification and received the Business Intelligence Group’s AI Excellence Award. Learn more at viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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