Onsite IT & Asset Coordinator

IntelliSource; Matteson (IL); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Contract through 2026

Job summary

IntelliSource is seeking an Onsite Technical Coordinator to provide hands-on IT support within a fast-paced onsite operation in Matteson, Illinois. You will act as the primary contact for employees needing assistance with IT equipment, system access, and hardware troubleshooting in a high-volume environment.

Responsibilities include asset management, help desk support, ticket tracking, and coordinating with operations and HR for smooth onboarding.

Qualifications

• High school diploma or equivalent required; associate degree, technical certification, or related IT education preferred.
• 1-3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or a related role preferred.
• Experience troubleshooting computers, monitors, printers, scanners, peripherals, and other workplace technology.
• Basic understanding of Windows operating systems, Microsoft 365 applications, network connectivity, user accounts, and password/access troubleshooting.

Responsibilities

• IT asset check-in/check-out: manage laptops, desktops, monitors, handheld devices, scanners, peripherals, and other company technology assets.
• Asset inventory management: maintain inventory records, equipment assignments, serial numbers, asset tags, condition, and available inventory.
• Hardware troubleshooting: diagnose and resolve basic hardware issues with laptops, desktops, monitors, docking stations, keyboards, mice, scanners, printers, cables, and peripherals.
• IT help desk support: provide tier 1 technical support for onsite employees on hardware, software, connectivity, password, login, or system-access issues.
• Ticket management: create, document, prioritize, track, and resolve IT tickets; escalate when needed.

Skills

IT support

Desktop support

Asset management

Customer service

Education

High school diploma

Tools

Windows OS

Microsoft 365

Active Directory

IT ticketing systems

Job description

IntelliSource is seeking an Onsite Technical Coordinator to provide hands-on IT support within a fast-paced onsite operation in Matteson, Illinois. You will act as the primary contact for employees needing assistance with IT equipment, system access, and hardware troubleshooting in a high-volume environment.

Responsibilities include asset management, help desk support, ticket tracking, and coordinating with operations and HR for smooth onboarding.