Support Desk Technician - 24/7 IT Help & Onsite Support

NEXTmsp; Carmel (IN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Certification material reimbursement

Job summary

NEXTmsp in Indiana is seeking a highly skilled Support Desk technician to join our team. You will resolve client requests and technical issues, provide guidance, and escalate complex problems as needed.

This role requires strong technical expertise, excellent customer service, and the ability to manage a diverse ticket queue, including onsite visits using company vehicles and after-hours support. You will work in a fast-paced, office-based environment with adherence to SOPs and SLA requirements,

Qualifications

• Serve as the first point of contact for customers via phone, email, or ticketing system.
• Independently resolve client requests and technical issues, escalating complex problems when necessary.
• Document client requests and resolutions, track progress, and ensure timely follow-up.
• Conduct onsite visits to client locations using company vehicles.

Responsibilities

• Resolve client requests and technical issues independently.
• Conduct onsite visits to client locations.
• Handle on-call rotation and after-hours support as needed.
• Monitor and manage the ticket queue to meet SLA requirements.
• Document resolutions and progress to ensure timely follow-up.

Skills

Customer service

Technical support

Ticket resolution

Ticket queue management

Communication skills

Onsite visits

Team collaboration

Problem-solving

Job description

NEXTmsp in Indiana is seeking a highly skilled Support Desk technician to join our team. You will resolve client requests and technical issues, provide guidance, and escalate complex problems as needed.

This role requires strong technical expertise, excellent customer service, and the ability to manage a diverse ticket queue, including onsite visits using company vehicles and after-hours support. You will work in a fast-paced, office-based environment with adherence to SOPs and SLA requirements,