Client-Focused IT Service Technician

KSM (Katz, Sapper & Miller); Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

KSM (Katz, Sapper & Miller) in Indianapolis seeks a service technician to deliver technical support for clients’ hardware and software. The role involves diagnosing issues, following SLAs, and providing clear communication to users in a professional manner.

The ideal candidate will have hands-on troubleshooting experience, familiarity with common tools (Intune, Office 365, Zoom), and strong customer service skills. Occasional travel outside the Indianapolis area may be required.

Qualifications

• Strong troubleshooting across hardware and software
• Ability to read and follow technical manuals and procedures
• Experience supporting typical business apps (Outlook, Teams, OneDrive)
• Patience and clear user communication

Responsibilities

• Provide technical support to clients in a professional manner
• Troubleshoot and resolve incidents within SLA expectations
• Document issues and resolutions in ticketing system
• Collaborate with other teams to escalate complex incidents
• Stay current with industry trends and best practices

Skills

Technical troubleshooting

Network knowledge

Communication skills

User support

Tools

Microsoft Intune

Office 365

Zoom

Job description

KSM (Katz, Sapper & Miller) in Indianapolis seeks a service technician to deliver technical support for clients’ hardware and software. The role involves diagnosing issues, following SLAs, and providing clear communication to users in a professional manner.

The ideal candidate will have hands-on troubleshooting experience, familiarity with common tools (Intune, Office 365, Zoom), and strong customer service skills. Occasional travel outside the Indianapolis area may be required.