Information Technology Support Specialist

Franklin Fitch; New York (NY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Franklin Fitch is partnering with a fast-growing technology company in New York City to hire an IT Support Specialist to support its internal IT infrastructure, endpoint environment and SaaS ecosystem.

This is an opportunity for an early-career IT professional to gain hands-on exposure across endpoint management, identity and access management, networking and cloud-based applications within a fast-paced technical environment.

Qualifikationen

• A bachelor’s degree is required.
• 2–6 years of professional IT support or systems administration experience.
• Solid understanding of troubleshooting methods, OS, hardware and user environments.
• Interest in developing depth across MDM, IAM, networking and cloud apps.
• Strong problem solving and ability to learn new systems quickly.

Aufgaben

• Troubleshoot Windows and macOS hardware, OS, software and connectivity issues.
• Support endpoint provisioning and device management across Windows and Apple.
• Administer user accounts, permissions and access policies.
• Support IAM across Okta and Google Workspace.
• Work with MDM platforms such as Microsoft Intune and Apple device management.
• Troubleshoot network connectivity and office infrastructure (Cisco Meraki).
• Support SaaS application administration, user provisioning and access management.
• Manage device deployment, IT asset inventory and lifecycle processes.
• Diagnose issues methodically and implement sustainable fixes.

Kenntnisse

Analytical thinking

Excellent communication

Service-oriented

Curiosity

Ausbildung

Bachelor's degree

Tools

Okta

Google Workspace

MDM (Intune)

Apple device management

Cisco Meraki

Jobbeschreibung

IT Support Specialist | New York City | On-Site

We're partnering with a fast-growing technology company in New York to hire an IT Support Specialist to support its internal IT infrastructure, endpoint environment and SaaS ecosystem.

This is an opportunity for an early-career IT professional to gain hands-on exposure across endpoint management, identity and access management, networking, SaaS administration and hardware infrastructure within a fast-paced technical environment.

Technical responsibilities:

• Troubleshoot Windows and macOS hardware, operating system, software and connectivity issues.
• Support endpoint provisioning, configuration and device management across Windows and Apple environments.
• Administer user accounts, permissions, authentication and access policies.
• Support identity and access management across Okta and Google Workspace.
• Work with MDM platforms such as Microsoft Intune and Apple device management solutions.
• Troubleshoot network connectivity and office infrastructure, including Cisco Meraki.
• Support SaaS application administration, user provisioning and access management.
• Manage device deployment, IT asset inventory and hardware lifecycle processes.
• Diagnose technical issues methodically, identify root causes and implement sustainable fixes rather than temporary workarounds.

What they’re looking for:

• A bachelor’s degree.
• 2–6 years of professional experience in IT support or systems administration.
• A solid understanding of troubleshooting methodologies, operating systems, hardware and user environments.
• An interest in developing technical depth across MDM, IAM, networking and cloud-based applications.
• Strong analytical thinking, with the ability to investigate unfamiliar problems and explain the reasoning behind technical decisions.
• Excellent communication skills and a service-oriented approach to supporting end users.
• You don’t need to have worked with every technology in the environment. The priority is a strong technical foundation, genuine curiosity and the ability to learn new systems quickly.

The opportunity:

• New York City, 5 days on-site
• Monday–Friday, 9am–6pm
• Exposure to endpoint management, identity platforms, networking and SaaS infrastructure
• Potential to progress into L2 support, team leadership or a specialist technical function as the IT team expands.