Global IT Support Specialist — Tier 1 (Remote/On‑Site)

SAMSON ROPE TECHNOLOGIES LLC

Ferndale (WA)

In loco

USD 41.000 - 48.000

Tempo pieno

11 giorni fa

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Vantaggi offerti da questo lavoro

PTO 15 days

10 paid holidays

Health, Dental & Vision insurance

401k match up to 6%

Tuition reimbursement

Bereavement leave

Dogs at work

Descrizione del lavoro

Samson Rope Technologies LLC seeks an Enterprise Support Specialist to own daily Tier 1 IT support and ticket follow-through for Samson’s global facilities. The role provides hands-on help in Ferndale and remote support elsewhere, coordinating local assistance and handoffs to Tier 2.

It emphasizes documentation, proactive communication, and security adherence. You will develop secondary capabilities in platform, endpoint, identity, or network tasks while maintaining high professional standards

Competenze

Associate degree required; 5+ years Help Desk may substitute.
Bachelor's degree is desired with relevant certifications.
Experience coordinating escalations and hardware/software troubleshooting.

Mansioni

Respond to end-user support requests across multiple channels, document details, and prioritize work.
Troubleshoot and resolve hardware, software, and connectivity issues for end users.
Install, configure, upgrade, maintain, and repair end-user hardware/software.
Follow security and access procedures; escalate when needed.
Train users and create support materials; maintain inventory and onboarding/offboarding.